FAQ
All retail orders come with a 30 day money back guarantee. Simply return the merchandise with the original invoice and a note stating your reason for return and we’ll gladly refund your purchase price. Shipping & handling charges are not refundable.
Please check your order carefully BEFORE you check out. If you need to make a change later, email phchnaturalsoapco@yahoo.com with your order number, ASAP. Canceled orders that have already been packed will incur a 15% restocking fee.
Save all contents and packing materials and contact us within 3 business days. If you suspect your package is lost, contact us immediately. Failure to contact us promptly voids any responsibility we may have had.
Feel free to contact us with any questions about our Returns Policy.
At Pure Hearts and Clean Hands Soap Co, we ship all orders recieved during the week on Friday and Saturday.
Most orders are received within 7 – 10 business days.